LOCAL SERVICE, REMOTE ASSISTANCE
Heering Remote Assist is our new support program in which we will give remote service as if we are standing right by your side. We do this by guiding your technical staff or service partner with a Microsoft HoloLens 2, a Mixed Reality device with which we can demonstrate how a problem should be solved. Heering Remote Assist is a fitting addition to our existing solution: Heering Link. With this Track & Trace system we can rapidly recognize a problem based on real time data. With the combination of these tools we can determine a problem and help solve it without having to travel to location. This can be done anywhere in the world as long as there is a stable internet connection.
Our technical support engineers will be able to see exactly what your technical support agent sees. We can explain the solution both verbally and visually. Technical work can therefore be done more efficiently. But this applies to other challenging matters as well. When a question about our product arises, our customers can contact our experts. Drivers/operators will experience an improvement in their learning process and a greater flexibility in receiving technical support.